Automation Technologies Revolutionizing Facilities Management

Artificial Intelligence  


  • Maintenance costs tend to take up the majority of a business’s facilities management budget. However, uncovering ways to reduce maintenance costs can be tricky, given a data-driven strategy requires extensive analysis – and manual spend data analysis often leads to inaccurate, costly conclusions.


  •  AI can track endless variables and data points to look for correlations and patterns at lightning speed. Thus, AI can monitor all of your equipment, keep accurate records of its health, alert you if anything is awry, and identify inefficiencies that result in unnecessary spend.

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Service Automation

  • Service automation technology automates workflows to enable quick, easy, and efficient repair and maintenance management. When FMs streamline their processes with intuitive technology like service automation, they can validate work performed in the field, manage risk, keep track of all service requests, and complete proposals and invoices with ease.


  • Using this technology, facilities managers can manage multiple business locations’ R&M through a single, easy-to-read dashboard.  Service automation automates workflows across all areas of FM operations, from contractor sourcing and monitoring, to the work order life cycle, asset management, invoicing, and analytical insights.


  • Key beneficial outcomes of this technology include enhanced visibility, data-driven decision-making, greater overall efficiency, and lowered operational costs.

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The Internet of Things (IoT) 


  • IoT is comprised of interconnected equipment and machines that receive and send data. In facilities management, IoT devices can range from HVAC systems to lighting controls to elevators, all integrated into a building network.

  • IoT benefits facilities management by fostering communication across equipment systems. This boosts efficiency and provides vast amounts of control over facilities environments. 

  • Through IoT analytics, facilities managers can gain valuable insight into daily operations and identify areas for improvement, such as energy use or planned maintenance spend.

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Smart Buildings

  • Smart buildings incorporate an automation system to monitor and manage all aspects of buildings’ environments independently, including mechanical, lighting, climate control, and ventilation.

  • These technologically-advanced buildings can help reduce FM operational costs by keeping building climates at certain ranges when employees are not present, turning lights off when they are not needed, and monitoring systems for performance failures. 

  • All of these security automation technologies are self-governed, using their own “thinking” to decide where to go and what to do. This takes managing day-to-day building security off of FMs’ plates while also increasing the safety of facilities and those who use them.